Privacy Policy – Frey Health Services
Frey Health Services (“we,” “our,” or “us”) is committed to protecting the privacy, accuracy, confidentiality, and security of your personal information, including health-related information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.
Healthcare Privacy & HIPAA Commitment
Frey Health Services operates in accordance with applicable healthcare privacy standards, including the principles of the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
- We take reasonable administrative, technical, and physical safeguards to protect your information
- Any Protected Health Information (PHI) you provide is handled with strict confidentiality
- We limit access to personal and health information to authorized personnel only
Important:
Submitting information through our website, forms, or email does not automatically establish a provider–patient relationship and may not always be considered secure unless explicitly stated.
Information We Collect
We may collect the following types of information:
Personal Information
- Name, phone number, email address
- Contact or inquiry details
- Appointment requests or service inquiries
Health-Related Information (if voluntarily provided)
- General health concerns or service needs
- Information submitted through intake forms or communication tools
We only collect information that is necessary to provide our services or respond to your requests.
How We Use Your Information
Your information may be used to:
- Respond to inquiries and provide services
- Schedule appointments or consultations
- Send updates, newsletters, or service-related communications
- Improve our website and user experience
- Maintain internal records and compliance requirements
We do not sell or rent your personal or health information.
Who We Share Your Information With
We do not share your personal or health information with outside parties except in the following cases:
- With trusted third-party service providers (such as CRM or email platforms) who assist in operating our business
- When required by law, regulation, or legal process
- To protect the rights, safety, or security of Frey Health Services or others
All third-party providers are expected to maintain appropriate data protection standards.
Data Storage & Security
We implement reasonable safeguards to protect your data, including:
- Secure data storage systems
- Limited access to authorized personnel
- Use of reputable third-party platforms with security protocols
However, no method of transmission over the internet is 100% secure.
How Long We Retain Your Data
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, regulatory, or healthcare record retention requirements
You may unsubscribe from communications at any time using the link provided in our emails.
Your Rights Over Your Data
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data (where permitted by law)
- Opt out of communications at any time
Please note:
Certain healthcare or administrative records may need to be retained to comply with legal or regulatory requirements.
Embedded Content from Other Websites
Our website may include embedded content (videos, images, articles). These third-party sites may:
- Collect data about you
- Use cookies or tracking technologies
- Monitor your interactions
We are not responsible for the privacy practices of these external websites.
Cookies
What Are Cookies?
Cookies are small text files stored on your device to help websites function properly and improve your browsing experience.
You may disable cookies through your browser settings at any time.
How We Use Cookies
We use cookies to:
- Improve website functionality and performance
- Understand how visitors use our site
- Enhance user experience
By clicking “Accept,” you consent to the use of cookies. Consent renews every 30 days.
Types of Cookies We Use
Necessary Cookies
Required for core website functionality.
Preference Cookies
Store user preferences such as language or region.
Statistics Cookies
Help us analyze website traffic and usage patterns anonymously.
Marketing Cookies
Used to deliver relevant advertising and track engagement.
Performance & Security Cookies
Ensure website reliability and protect against misuse.
Unclassified Cookies
Cookies currently being categorized.
Other Cookie Types
- Persistent Cookies: Remain on your device until expiration
- Session Cookies: Deleted when your browser is closed
- First-Party Cookies: Set by our website
- Third-Party Cookies: Set by external providers (e.g., analytics tools)
Third-Party Services
We may use third-party services (such as CRM platforms or analytics tools) to:
- Manage communications
- Improve website performance
- Analyze visitor behavior
These providers may collect limited data in accordance with their own privacy policies.
Important Disclaimer
While Frey Health Services takes strong precautions to protect your information:
- Website submissions and standard email are not guaranteed to be secure methods of communication
- Please avoid submitting sensitive medical information through unsecured channels
For confidential healthcare communication, please contact us directly through approved methods.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page.